Ultra Camp Runners - Refund Policy

At Ultra Camp Runners, we understand that life can take unexpected turns, and sometimes plans change. Our refund policy is designed to offer flexibility while maintaining the integrity of our event planning and execution. Please read the following terms carefully:

1. General Refund Conditions

• Registration Cancellations: To request a refund for any of our marathon events, participants must notify us in writing at least 30 days before the scheduled event date. Refund requests should be sent to our official email address provided on our Contact Us page.

• Refund Amount: Eligible refund requests made in accordance with our cancellation period will receive a refund of the registration fee, minus a 10% administrative charge to cover processing and pre-event expenses.

2. Non-refundable Circumstances

• Late Requests: Any refund requests received less than 30 days prior to the event date will not be eligible for a refund due to logistical and contractual obligations.

• Force Majeure: In the event of cancellation due to circumstances beyond our control, including but not limited to natural disasters, extreme weather conditions, political unrest, or pandemics, refunds may not be available. Instead, participants will be offered a credit for future events or alternative compensation when feasible.

3. Event Modifications or Cancellations by Ultra Camp Runners

• If Ultra Camp Runners must cancel an event for any reason, registered participants will have the option to receive a full refund or transfer their registration to a future event.

• In the case of significant event modifications (e.g., change in date or location), participants will be notified promptly, and similar refund or transfer options will be offered.

4. Processing of Refunds

• Refunds will be processed within 7 to 10 days of the approval of the refund request. The refund will be issued to the original payment method used during registration.

• Participants will be notified via email once the refund has been processed.

5. Contact Information

For any questions regarding this refund policy or to submit a refund request, please contact us through the email address or phone number provided on our website's Contact Us page.